Parkland Health complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Parkland Health does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.
Parkland Health:
- Provides free aids and services to people with disabilities to communicate effectively with us, such as:
- Qualified sign language interpreters; and
- Written information in other formats (large print, audio, accessible electronic formats, other formats).
If you need these services, please see the registration desk or nurse, and a Parkland employee will contact an interpreter for you. If you believe that Parkland Health has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with:
Director – Patient Relations
Parkland Health
5200 Harry Hines Blvd. | Dallas, Texas 75235
469-419-0820
Email: patientrelations@phhs.org
You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, the Director of Patient Relations is available to help you.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, DC 20201
1-800-368-1019, 800-537-7697 (TDD)
Complaint forms are available at: http://www.hhs.gov/ocr/office/file/index.html
Proficiency of Language Assistance Services
ATTENTION: If you do not speak English, language assistance services, free of charge, are available to you. See the registration desk or nurse, and a Parkland employee will contact an interpreter for you.