About The CROWN Project
As part of Parkland’s ongoing commitment to delivering high-quality, patient-focused care, the CROWN (Creating a Respectful and Open World for Natural Hair) Project supports the hygiene and personal care needs of hospitalized adults with textured hair. This initiative aligns with Parkland’s strategic plan by advancing practical improvements that contribute to patient comfort, well-being, and dignity.
The project includes training for nursing staff on effective textured hair care techniques and provides patients with access to appropriate hair care kits and scalp treatments. By addressing an often-overlooked element of inpatient care, the CROWN Project helps foster a more individualized and clinically responsive care environment.
Parkland Health Wins ANCC Pathway Award® sponsored by Press Ganey for Innovative CROWN Project
The American Nurses Credentialing Center (ANCC) has announced that Parkland Health is the recipient of the prestigious 2024 ANCC Pathway Award® sponsored by Press Ganey to implement its innovative, patient-centered program, the CROWN Project. This award, sponsored by Press Ganey, was presented during the 2024 ANCC National Magnet Conference® and the ANCC Pathway to Excellence Conference® in New Orleans.
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CROWN Project Toolkit
CROWN Champion Training
This presentation illustrates how participants in the Parkland CROWN hair care project were introduced and oriented to this program.
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Hair Care Tools & Products
Products can be provided either as a complete kit or individually, depending on the hospital’s budget and the specific needs of patients. Parkland haircare supplies included a stain sleep cap, a volume comb, a brush, liquid shampoo, hair growth oil, hair softening conditioner, and hair and body leave-in conditioner.
Download Hair Care Tools & Products
Care of Textured Hair: Step by Step Guide
This tool provides evidence-based, step-by-step guidance for caring for textured hair in the hospital setting.
Download Care of Textured Hair Guide
Hair Care Script
This script offers recommended guidance on how to initiate and navigate conversations with patients about caring for textured hair.
Download Hair Care Script
Textured Hair Care Tip Sheet
The tip sheet provides guidance on recognizing various types of textured hair and outlines best practices for washing, detangling, conditioning and ongoing maintenance.
Download Tip Sheet
Crown Project Champion Evaluation
The champion evaluation tool is used to assess project outcomes by measuring percentage changes in the ability to identify hair care needs and in champion comfort levels when caring for textured hair.
Download The Champion Evaluation Survey
View The Champion Evaluation Survey QR Code
Crown Project Patient Evaluation
The patient evaluation tool helps assess project outcomes, such as the percentage of patients who respond positively on the hair care provided and their overall perception of the organization.
Download The Patient Evaluation
View The Project Patient Evaluation
View The Patient Evaluation QR Code
Crown Project Staff Evaluation
The employee evaluation tool supports assessment of project outcomes such as sustainability and scalability by identifying the most frequently used products and capturing staff ratings of those products.
Download The Project Staff Evaluation
View The Project Staff Evaluation
View The Staff Evaluation QR Code
Pathway Award Crown Project Proposal
The Pathway Award CROWN Project Proposal provides a comprehensive overview of the project's origins, inspiration, and the development and implementation of a textured hair care initiative at Parkland, a major safety-net hospital. This proposal was honored with the 2025 Pathway Award. Please note that all budget projections included were preliminary and based on the pilot phase of the project. For detailed financial information, including actual budget figures from the pilot and first year of implementation, please contact the project team.
Download The Project Proposal
Location
Parkland Memorial Hospital
5200 Harry Hines Blvd.
Dallas, Texas 75235
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Contact Us
For any questions regarding this toolkit, please reach out to the Parkland CROWN project team leads at 214-590-8595.