Parkland Financial Assistance
Parkland Financial Assistance (PFA) provides financial assistance for healthcare to eligible Dallas County residents. It is not a health insurance program. Parkland Financial Assistance is financial help for medical services received at a Parkland location.
Our team can help you through the application process. We also have Medicaid staff available located at the hospital and many of our clinics.
Read the full Parkland Financial Assistance policy or Parkland Financial Assistance policy (Spanish).
Prior to enrollment in the PFA program, Parkland financial counselors will help you find other programs that you may qualify for first, such as grants or other state and federal healthcare assistance. Applying for the PFA program does not guarantee approval. The PFA program is not a replacement for Medicare B. If you qualify for Medicare B, you will need to apply during open enrollment. If you qualify for coverage through your employer or the Health Insurance Marketplace, you will need to enroll during those open enrollment periods.
How To Apply For PFA
Need Help? Make An Appointment
To check what programs you qualify for, your financial counselor will need information about you. Please bring items noted on our checklist: (English | Español). When you bring your paperwork, we will determine what financial assistance program you may qualify for. If you do not bring your information, you will have to pay for non-emergency care and medicines when you see a doctor.
Patient Financial Services
214-590-8831
Monday – Friday
8 a.m. – 4:30 p.m.
Parkland Tower Garage
2021 Medical District Drive
Dallas, TX 75235
Parkland provides translation services in 166 different languages.
FAQs
Who is eligible to apply?
Patients must qualify based on information such as income in relation to Federal Poverty Income Level (FPIL) guidelines and household size. Individuals with an income below 250 percent of FPIL are eligible to apply. People who qualify for Parkland Financial Assistance cannot be charged more than the amounts generally billed for emergency or other healthcare that is medically necessary.
You can read the full Parkland Financial Assistance Policy or Parkland Financial Assistance Policy (Spanish).
What are my benefits with PFA?
As a member of PFA, you will be able to receive healthcare services that are medically necessary and are normally provided at any Parkland location. Note that only the costs of Parkland healthcare services are eligible. You will be personally responsible for charges at a healthcare provider that is not Parkland. Services not medically necessary may not be covered by PFA.
Services eligible for financial assistance include hospital care, emergency room visits, preventive care and medically necessary outpatient services:
- Emergency Services
- Women & Infants Services
- Primary Care (COPC)
- Specialty Care (Diabetes, heart disease, cancer, etc.)
- Hospitalizations
- Pharmacy Services
- Radiology & Laboratory
- 24-hour Nurse Line
Parkland Financial Assistance covers all Parkland facilities, including but not limited to hospitals, ambulatory surgery centers, clinics, and all corporate departments/divisions. Providers covered under this policy include Parkland Community Oriented Primary Care Clinic (COPC) and Outpatient Clinic (OPC) locations, Parkland inpatient and outpatient facilities, Parkland-employed physicians and mid-level providers. University of Texas Southwestern Medical Center (UTSW) physicians professional services charges and mid-level providers are not covered under this policy.
Which providers are covered?
All providers at Parkland Memorial Hospital and in our network of Community Oriented Primary Care health centers are included in Parkland Financial Assistance. For a complete list of providers, please click here.
How much does it cost?
There is no cost to enroll.
You will be asked for a payment for clinic visits, prescriptions, medical supplies or certain medical procedures. Payments are due at the time you get your healthcare services. To learn more about co-pays and the cost of your healthcare services while enrolled in PFA, please review the patient payment responsibility chart or the patient payment responsibility chart (Spanish). You may not
be charged more than the amount generally billed.