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Home » Patients & Visitors » Patient Information & Tools » Paying For Your Services » Parkland Financial Assistance
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Home > Patients & Visitors > Patient Information & Tools > Paying For Your Services > Parkland Financial Assistance

Parkland Financial Assistance

Parkland Financial Assistance, or PFA, provides financial assistance for healthcare to eligible Dallas County residents. It is not a health insurance program. Parkland Financial Assistance is financial help for medical services received at a Parkland location.

Who can apply?


Patients must qualify based on information such as income in relation to Federal Poverty Income Level (FPIL) guidelines, and household size. Individuals with income below 250 percent of FPIL are eligible to apply for assistance. People who qualify for Parkland Financial Assistance cannot be charged more than the amounts generally billed for emergency or other healthcare that is medically necessary.

You can read the full Parkland Financial Assistance Policy. 

Member benefits


As a member of Parkland Financial Assistance, you will be able to receive healthcare services that are medically necessary and are normally provided at any Parkland location. Note that only the costs of Parkland healthcare services are eligible. You will be personally responsible for charges at a healthcare provider that is not Parkland. Services not medically necessary may not be covered by Parkland Financial Assistance.

Services eligible for financial assistance include hospital care, emergency room visits, preventive care services and medically necessary outpatient services. Services include:
  • Emergency Services
  • Women & Infants Services
  • Primary Care (COPC)
  • Specialty Care (Diabetes, heart disease, cancer, etc.)
  • Hospitalizations
  • Pharmacy Services
  • Radiology & Laboratory
  • 24-hour Nurse Line
Parkland Financial Assistance covers all Parkland facilities, including but not limited to hospitals, ambulatory surgery centers, clinics, and all corporate departments/divisions. Providers covered under this policy include Parkland Community Oriented Primary Care Clinic (COPC) and Outpatient Clinic (OPC) locations, Parkland inpatient and outpatient facilities, Parkland-employed physicians and mid-level providers. University of Texas Southwestern Medical Center (UTSW) physicians professional services charges and mid-level providers are not covered under this policy.


About financial assistance

Prior to enrollment in the PFA program, Parkland financial counselors will help you find other programs that you may qualify for, such as grants or other state and federal healthcare assistance. Applying for the PFA program does not guarantee approval. The PFA program is not a replacement for Medicare B. If you qualify for Medicare B, you will need to apply during open enrollment.

Parkland Financial Assistance is not health insurance. If you qualify for coverage through your employer or the Health Insurance Marketplace, you will need to enroll during those open enrollment periods.

How much does it cost?

There is no cost to enroll.

You will be asked for a payment for clinic visits, prescriptions, medical supplies or certain medical procedures. Payments are due at the time you get your healthcare services. To learn more about co-pays and the cost of your healthcare services while enrolled in Parkland Financial Assistance, please review the patient payment responsibility chart. You may not be charged more than the amount generally billed.


Returning to PFA


If you have already been a PFA client, learn more about how to apply again for assistance including completing the asset form if you have Medicare or you are self-employed. The application is available in multiple languages.

New to PFA


If you have never applied for Parkland Financial Assistance (PFA) or it has been more than 6 months since your PFA expired and you would like to see if you qualify, follow these steps to apply. The application is available in multiple languages.
  1. Please complete the application and employee verification forms. Please complete the asset form if you have Medicare or you are self-employed.

  2. Gather the documents needed. Parkland requires proof of:
    • That you live in Dallas County (residency)
    • Valid photo identification (ID)
    • Income
    • Number of people in your household

  3. Review the required document list and clinic locations.

  4. Return the completed application and copies of all documents. you can return the form and proof in any of the following ways:

  5. By mail:
    Parkland Financial Assistance Application
    Patient Financial Services
    5200 Harry Hines Ave.
    Dallas, TX 75235

    Online:
    Go to Parkland MyChart 
    (Be sure to submit application and upload proofs)

     
    In person:
    Bring to the Parkland Business Office
    Monday - Friday | 8 a.m. - 4 p.m.

    Counselors are conveniently located at Parkland clinics throughout Dallas County.

  6. If you have Medicare and are applying for Parkland Financial Assistance, please complete the asset questionnaire form.


Patient Financial Assistance 

214-590-8831
Monday – Friday
9 a.m. – 4 p.m.
2021 Medical District Drive
Dallas, TX 75235

Counselors are conveniently located at Parkland clinics throughout Dallas County.

Parkland provides translation services in 166 different languages.

 


 


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Related Documents
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Parkland Financial Assistance (PFA)
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Surprise Billing Notice
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Good Faith Estimate
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Estimate tool
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