Medical Records

Patients who need a copy of their medical records can request them at the Release of Information office. This also includes legal requestors including law enforcement officers, criminal subpoenas, notary subpoenas and other process servers. In order to verify your identification and validate your authorization we require a legible copy of a valid photo ID (i.e. driver's license, military ID or state ID).

Parkland Memorial Hospital
5200 Harry Hines Blvd, 1st floor, Suite 01-603 (next to Patient Relations)
Dallas, TX 75235
Monday - Friday 8 a.m. - 5 p.m.

To receive copies of medical records by mail, download the Medical Records Request form and mail the completed form to:

 

Release of Information
Parkland Health Information Management (Medical Records)
5151 Maple Avenue Suite 05-1164
Dallas, Texas 75235

When writing to obtain copies of records, please provide:

• Patient’s name at treatment
• Patient’s date of birth
• Patient’s Social Security number
• The date(s) of treatment
• Exact information from the date(s) of treatment
• Address where the information should be sent
• Purpose of request
• Sign and date the request

Please do not send requests through email. We cannot honor email requests because a signature is required to release medical information.

Please also note:

• In order to verify your identification and validate your authorization we require a legible copy of a valid photo ID ( i.e. driver's license, military ID or state ID)
• The Release of Information office will not provide records without a written request by the patient, the parent of a minor patient or a legal representative. After the request is received, the Release of Information office will try to provide an answer within 15 business days. Copies of records are faxed only for emergency medical treatment.
• There are fees to obtain copies of records. These fees must be paid before the records are mailed to the requester. When a request is received, the Release of Information office will send the requester an invoice stating the fee for copies. The fees for copying records are set by the state of Texas and are reviewed for changes annually.

If you need more information on how to get copies of records, please call 214-590-5470.

The Health Insurance Portability and Accountability Act of 1996 (HIPAA) gives individuals the right to request an amendment to their protected health information if they feel their health record contains information that is factually incorrect or incomplete. To request an amendment, please download the form below and mail it to the address on the form.

HIPAA Medical Record Amendment Request Form

Solicitud de modificación de expediente medico conforme a la ley HIPAA